Privacy Policy

1. Introduction

Vida Care & Support ("we", "us", "our") is committed to protecting the privacy and rights of our participants and staff. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with thePrivacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth).

2. Information We Collect

We may collect personal information necessary to provide NDIS services, including:

• Name, contact details, and date of birth.
• NDIS participant number and plan details.
• Health information, medical history, and disability support needs.
• Emergency contact details and next of kin.

3. How We Use Your Information

We use your information to:

• Provide personalized care and support services.
• Coordinate with other service providers and health professionals (with your consent).
• Comply with NDIS reporting and audit requirements.
• Improve our services and internal processes.

4. Disclosure of Information

We do not sell your personal information. We may disclose your information to:

• The NDIS Quality and Safeguards Commission.
• Medical practitioners or allied health professionals involved in your care.
• Emergency services if there is an immediate risk to safety.

5. Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage of physical records and password-protected digital systems.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. Please contact us if you wish to access your records.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: